ConVox Dialer for Android Overview
ConVox Dialer for Android is a call center software product that supports your on-site and remote agents. It comes with a toolkit that includes live monitoring, disposition management, and reporting features that provide you with an in-depth look into your system’s efficiency. The product also has a fully stocked CRM platform that aggregates large amounts of client data into a single location, helping drive profitability through elevated customer satisfaction.
ConVox Dialer for Android is available on Android mobile devices.
Who Uses ConVox Dialer for Android?
The program is used by businesses in a variety of industries. While the vendor and product are based out of India, the vendor has offices that support the global business needs of a multitude of organizations.
ConVox Dialer for Android Features
- Remote work: The program supports remote work by allowing your agents to safely log into the mobile software from various locations, including their homes, cafes, and other public areas with internet access.
- Monitoring: You can monitor your agents, servers, and calls with practical live call recording capabilities. This feature allows you to archive exemplary phone calls for future training purposes in order to maximize the productivity of your agents. The product also promotes a more organized call archival experience by labeling each call recording with disposition and sub-disposition codes.
- CRM: ConVox Dialer comes with a fully-featured customer relationship management (CRM) platform that helps you take better care of your clients. It displays customer details whenever a call is connected so that your agents can quickly pull up all relevant client information. Built-in call center CRM systems reduce the time it takes for agents to familiarize themselves with each customer’s unique situations, increasing customer satisfaction and profitability.
- MIS reports: ConVox includes a comprehensive management information system (MIS) that generates detailed usage reports based on real-world data. Analytical reporting enables you to optimize the efficiency of all your agents, calls, and campaigns, helping you make the most of every answered call.
- Data redundancy: The vendor protects your valuable customer and usage data with functional storage redundancy. It saves multiple copies of your work environment in several locations around the world. If something were to happen to a server, you could easily reload the most recently saved version from another one in order to retrieve your important work and information.
- Scalability: The system supports between three and 3000 users, allowing you to scale up as much as you need. The software solution enables you to add as many users as necessary, supporting your growing business every step of the way.
ConVox Dialer for Android Pricing
The vendor has various plans available for this software solution, including Standard, Professional, and Enterprise pricing tiers. Each plan is billed monthly and charges a per-user rate. You can visit the website or contact the vendor for additional information regarding the product or pricing; their pricing page also includes detailed information on each plan, allowing you to compare the editions and find the right one for your business.
In summary, Convox Dialer for Android provides you with a comprehensive mobile work environment that enables you to increase your call center’s productivity remotely.
Is ConVox Dialer for Android Worth It?
This product provides businesses with a scalable call center workflow that helps maximize call center productivity for both on-site and remote workforces. It includes call monitoring capabilities, MIS reports, and a full-fledged CRM platform that aggregates important customer information into a single location. If you are looking for a secure call center software program to help optimize your remote workforce’s productivity, ConVox Dialer for Android could suit all of your business’s unique needs.