Infinity and Soft Agent - Research and Compare, download software directly from Iaskd softs

Infinity and Soft Agent Overview

Infinity and Soft Agent is a call center software product that introduces a multi-channel system to your organization’s lines of communication. The program supports phone, email, live chat, and even social media conversations so your customers can talk to you on whatever platform is most convenient for them. It also comes with useful callback features and supports both onsite and remote agent business models, making it a complete workforce management solution. Infinity and Soft Agent are cloud call center solutions that are deployed directly from your web browser.

Who Uses Infinity and Soft Agent?

The product is used by enterprise-level contact and call centers worldwide in industries such as healthcare, finance, and utilities.

Infinity and Soft Agent Features

Customer self-service: The product streamlines the inbound call process with valuable automatic call distribution (ACD) technology. The program’s comprehensive menu systems help guide customer calls to the appropriate locations with natural voice recognition capabilities, allowing customers to answer verbally instead of with button commands. The system also includes ACD callback capabilities so customers can request specific callback times; this feature reduces time spent on hold and maximizes customer satisfaction.
Cloud software: The cloud-based software is fully scalable and grows with your business every step of the way. Infinity and Soft Agent can keep up with increasing customer volume, so you won’t have to upgrade and migrate your important data to a new program. In addition, the program’s cloud-based deployment saves you a lot of time and money by eliminating the need to install and maintain expensive onsite servers. The vendor also handles software maintenance so you can focus on serving your customers and growing your business.
Multi-channel system: A lot of businesses rely on several communication methods to stay in touch with their customers, which is why the product serves as a robust multi-channel system. It allows you to speak to your clients through phone, email, live chat, SMS, and social media channels. As a result, your customers will be able to reach you regardless of their preferred method of communication.
Remote agent support: The program supports both onsite and remote agents so that you can run an efficient call center no matter where your agents are located.
Workforce management: Infinity and Soft Agent helps you manage your workforce with efficient scheduling tools to ensure that you are always adequately staffed and able to meet your clients' needs.
Reporting and analytics: You can keep close tabs on organizational efficiency with a robust reporting and analytics platform. It tracks metrics such as call statistics, agent performance, and abandoned calls. The program can also effectively generate custom reports to extract specific information from large quantities of usage data.

Infinity and Soft Agent Pricing

The vendor doesn’t list any specific pricing information online. You can visit the product’s website to learn more about the software solution or request detailed pricing information. The vendor also offers a product demonstration to new users, so you can see it in action before purchasing. In summary, Infinity and Soft Agent streamlines your call center capabilities with comprehensive customer and employee management features. Could it be a worthwhile purchase for your company?

Is Infinity and Soft Agent Worth It?

This product supports dynamic contact center capabilities. ACD technology redirects inbound calls to the appropriate location, while in-depth reporting features enable you to make informed business decisions. The system also comes with onsite and remote workforce management tools and is compatible with various communication methods like phone, email, and social media. If you are looking for a practical and fully scalable call center solution, Infinity and Soft Agent could be suitable for your business.

Infinity and Soft Agent - Research and Compare

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