Pro-T-S is a call center software product that streamlines your inbound call management and outbound dialing efficiency. The program’s built-in automatic call distribution and call transfer technology help significantly reduce customer wait times. It also enables you to conduct remote interviews and archive recordings for future use, maximizing the efficiency of your interviewing and hiring process. In addition, the program includes VoIP and IVR integration support for a more dynamic call center management experience.
Pro-T-S can be installed on Windows machines.
Who Uses Pro-T-S?
Businesses and other organizations use Pro-T-S call recording software in a variety of industries.
- Call center dialer software: A powerful predictive dialer enhances outbound dialing efficiency. The automatic dialer technology increases call times, mitigates hang-ups, and allows you to connect to more customers than traditional manual dialing campaigns.
- Automatic call distribution (ACD): The application comes equipped with convenient automatic call distribution (ACD) technology that saves you time and money. It provides users with an intuitive call transfer workflow that can significantly reduce hold-times by redistributing your customers to the correct services as quickly as possible. Reducing clients’ wait times promotes a more profitable business by elevating customer satisfaction from the moment they connect to your system.
- IVR integration: Pro-T-S is fully compatible with interactive voice recognition (IVR) systems that make the inbound calling process even easier. IVR products enable your clients to speak directly to the system in their natural voices to connect to the appropriate agent or service instead of having to go through a manual touchtone process. External IVR integrations also allow you to automatically conduct interviews without a live agent so that you can interview highly qualified candidates at their own convenience. This function enables you to interview as many candidates as possible, increasing the probability of finding the perfect fit for the position you are trying to fill.
- VoIP support: The program can also be seamlessly integrated into your existing voice over internet protocol (VoIP) platform, giving you complete traditional and internet-based calling capabilities. It also allows you to establish connectivity with a number of popular VoIP products for added call center software value.
- Vendor assistance: Each copy of the software solution includes access to their comprehensive vendor-assisted installation and deployment process. This team works with you to identify your unique business needs in order to build a platform that fully complements your business goals and streamlines the entire contact center experience.
- Remote recruiting: Pro-T-S assists you in the recruitment process with remote interviewing capabilities. It allows you to remove the geographic boundaries associated with recruitment and interview candidates. The program also records interviews so you can listen to the remote audio recording later. These tools allow you to quickly sift through a bigger pool of capable applicants instead of settling for a less qualified hire out of convenience.
The vendor does not list any specific pricing information about the product online. You can visit the website or contact the vendor for more information about the product or to obtain a personalized quote for the program.
In summary, Pro-T-S helps users optimize call center productivity with a comprehensive inbound and outbound call management toolkit. Could this product be a worthwhile investment for your business?
Is Pro-T-S Worth It?
This platform streamlines your inbound call processes to keep your customers happy. IVR integrations allow your clients to speak directly to the system, while ACD technology ensures the call ends up with the appropriate party. The program also optimizes remote recruiting and interviewing capabilities by enabling you to record interviews and play them back on-demand to ensure you choose the right candidate every time. If you are the manager of a call center looking for an integrated call center software product that supports both traditional and VoIP calling functionality, Pro-T-S is worth your continued research.