What Is CRMNEXT?
CRMNEXT software provides a customer relationship management (CRM) system that supports the entire customer life cycle for companies performing sales and customer service. The vendor states that their solution eliminates barriers between human and digital channels—a key aspect of deploying a true omnichannel solution that seamlessly transitions from physical to digital channels. CRMNEXT states that they have the largest group of banking CRM customers in the world, with more than 300,000 users across 5,000 locations in 36 countries. The company has offices California, India, and Australia.
What Is Included in CRMNEXT?
As a comprehensive CRM solution, CRMNEXT includes extensive support for sales force automation, marketing, and customer service. CRM modules and features within CRMNEXT include sales and service, reporting and analytics, document management, social and collaboration, process management, and the ability to integrate a wide range of solutions and data sources within the CRM database. Retail and corporate banking are CRMNEXT’s most notable customer group, but the company also provides industry-specific features and functions tailored for companies in financial services, securities, pharmaceutical, automotive, retail, and media.
Benefits of Using CRMNEXT
As an omnichannel CRM solution, CRMNEXT allows companies to seamlessly move from one channel to the next, including brick-and-mortar and ecommerce channels. The vendor provides a solution that covers a full range of sales and customer service processes, allowing companies to handle the entire customer lifecycle within a single solution. CRMNEXT helps to improve customer communications across all channels while utilizing data to improve customer lifetime value and implement more efficient and effective customer service and sales processes.
Like many large business software vendors, CRMNEXT doesn’t publish a price list for their CRM solutions. Instead, you will need to contact a representative of CRMNEXT to learn more about the pricing of the system according to your business requirements. Typically, vendors that offer a Software-as-a-Service (SaaS) or cloud deployment will have a subscription pricing plan that involves a monthly or annual fee. This pricing model stands in contrast to on-premises deployments, which typically involve a large upfront licensing fee and implementation cost rather than recurring charges.
As a top CRM solution with a global customer base, CRMNEXT can be compared to vendor solutions such as SalesForce CRM, Zendesk Sell, Zoho CRM, and Infor. However, it should be noted that CRMNEXT is relatively unique in the industry due to its position as a leader in the banking sector.
CRMNEXT has received very positive reviews from a variety of sources, including several websites that collect customer feedback for business solutions. Perhaps more impressive, CRMNEXT also receives awards and glowing reviews from industry analysts such as Gartner and IBS. CRMNEXT achieved a top listing on Gartner Magic Quadrant for the software’s ability to execute CRM processes at a high level. IBS Intelligence Global FinTech Innovation Awards named CRMNEXT as the best CRM implementation and the best digital channel/platform implementation in 2020.