Tessitura CRM Overview
Tessitura delivers a leading customer relationship management (CRM) solution for companies and not-for-profits that run arts and cultural organizations. As a not-for-profit software vendor, Tessitura is uniquely positioned to understand the needs of other not-for-profit groups. The Tessitura Network boasts a client retention rate of 95% and a success rate for implementations of 100%—lofty accomplishments, regardless of the industry served. Tessitura traces its roots to the Metropolitan Opera of New York, which initially released the software in 2000 after using the solution to support their own business processes as an arts enterprise.
What Is Tessitura CRM?
Tessitura refers to their CRM system as arts enterprise software due to its specific focus on supporting cultural organizations. Many of these types of companies operate as not-for-profit organizations in order to receive grants, donations, gifts, and other support that help arts and culture institutions thrive. These types of organizations operate similarly to for-profit companies, but require specific features to sustain their not-for-profit status; Tessitura aims to meet these requirements with their solution.
What Is Included in Tessitura CRM?
Tessitura includes business intelligence, marketing automation, retail, and integrated communications that help not-for-profit organizations maintain strong relationships with members, donors, patrons, and customers. These traditional CRM features are augmented by industry-specific modules that take care of donations, gifts-in-kind, and mission-specific needs such as support for educational programs and volunteering. One of the specialties of this software is their ticketing and admissions module, which isn’t common within traditional CRM systems.
Benefits of Using Tessitura CRM
Organizations within the not-for-profit arts and culture sector can benefit greatly from a solution that specifically caters to industry needs. These types of establishments may find it easier to work with a not-for-profit organization that represents a worldwide community of cultural institutions. Not-for-profits can use Tessitura to take care of fundraising, ticket sales, reporting, and constituent management through a single solution, enabling a more efficient and effective approach to growing the organization.
Tessitura CRM Pricing
The website for Tessitura doesn’t list the price of their solution. Like for other CRM solutions, the cost of Tessitura will depend on the needs of the organization. A bigger not-for-profit org may need access to a larger set of staff members compared with a midsize not-for-profit company with fewer staff and volunteers. If an arts organization doesn’t need a robust ticketing module, they will pay less than an organization that needs a full set of CRM, donor management, and ticketing features.
Tessitura CRM Comparison
Tessitura is unique among software providers due to its origins within the Metropolitan Opera of New York, and a strict focus on cultural and arts institutions. In terms of functionality, Salesforce for Nonprofits, PatronManager, and Blackbaud Raiser’s Edge offer a similar set of features and functionality.
Tessitura CRM Reviews
Tessitura CRM generally receives positive reviews, especially from users who directly manage a large box office and a high volume of ticket sales. Users have noted that Tessitura provides an all-inclusive solution for administering arts and culture not-for-profit organizations, with the sole drawback of needing an up-front learning curve for some new users.