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Crisp is a live chat and messaging platform that provides tools that businesses use to interact with customers online. By providing convenient communications, companies have a chance to dramatically improve their customer conversion and satisfaction rates.
Small firms, including single-person operations, can provide their website visitors with on-site chat, making their customer service more accessible. Crisp works through the cloud via desktop and mobile apps. This means that you can interact with customers from anywhere. Additionally, when a customer who was talking goes offline, Crisp continues the conversation by reverting to email.
Crisp provides integration with many of the messaging apps that customers use every day, including Facebook Messenger, Mail, Twitter, SMS, and Telegram. The app also seamlessly interacts with popular CRM and marketing products. Additionally, Crisp can directly integrate with social media profile pages, including those hosted by your Facebook account. Crisp provides an API that allows for practically unlimited customization.
Businesses that choose to use Crisp can select either the “Pro” or “Unlimited” service plan. Although the top package removes the restrictions on the number of users, it also adds features such as knowledge base, auto-replies, campaigns, and “MagicBrowse” to the capabilities of the “Pro” version.
Whether you’re operating as a startup or a growing mid-sized business, Crisp provides the communications tools that you need to provide a high-quality customer experience that many people would only expect from large corporations. |
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