Live chat functionality has become vital to many businesses. LiveChat software is a live chat app that also has help desk functionality. A live chat feature can be one of the most valuable e-commerce tools, as it reduces customer wait time and makes sure customers get the answers they need. Because live chat can increase customer satisfaction and engagement, there is often a direct line to higher sales.
In addition to customer support assistance through live chatting, LiveChat also makes it easy to get website visitor feedback. Customers can give a simple thumbs-up or thumbs-down rating at the conclusion of a chat experience. You can also engage customers with surveys to learn more.
Visitor tracking is another feature that can help you improve performance. By gathering customer data and analyzing the behavior of site visitors, you can get a better understanding of how people are using your site.
LiveChat is not only helpful for customers using your website, it also makes it easier for your agents. There is an intuitive system of colored rings that make sure you answer the customers or clients who need attention soonest. Answers to common questions are ready for you to send without having to type them every time. You can also scroll through the chat history of any particular customer. Even if you only have agents manning the live chat function during business hours, LiveChat helps you provide the next best thing to 24/7 customer service through ticketing. A customer can open a ticket at any time so you'll be able to respond as soon as possible.
Administrators are able to easily review agent performance, ultimately allowing you to improve overall chat quality. There is even a chat supervision option for training and for real-time analysis of an agent who isn't performing well.
LiveChat is available as an app for a number of different platforms. You can use it as a browser app or a desktop app for Windows or Mac OSX. It's also available as an app for both iOS and Android devices. LiveChat users have access to a robust, fully-documented API as well. This API allows you to automate some activities and create custom integrations with your own systems. You can even build your own custom chat component using the LiveChat API.
Speaking of integrations, LiveChat also smoothly integrates with a number of software programs and tools your business may already be using. Available integrations include Google Analytics, Salesforce, Facebook Messenger, and more.
Like most cloud-based business software today, LiveChat features a subscription-based model with a monthly fee. There are several different pricing tiers, including those for someone just wanting to try it out all the way to enterprise-level organizations. The price is based on the number of agents with some special features only available at the higher levels.
Not all e-commerce tools offer the same value to business users. LiveChat is a live chat app with help desk functionality as well as tools for gathering feedback, ticketing, visitor tracking, and more. The value of these tools are immense and can contribute to higher customer satisfaction, leading to more sales.