LiveZilla is an easy-to-use customer support platform that’s designed to help small businesses grow. It features a user-friendly system that allows you to connect with your website visitors and provide help desk support through an interactive live chat. LiveZilla has a visitor monitoring system integrated into the platform so that you can see what keywords visitors used to find your website and how they navigate the page. A client can also submit a ticket to reach out to you when the live help is turned off so that you can help them when you’re back online.
LiveZilla can integrate with your apps and website to provide live support to your clients on a variety of platforms. It can also be implemented into your email system to automate initial responses. It allows you to create tickets from a variety of sources, such as email, social media, texts, phone, and faxes. This is done automatically so that you can spend less time manually creating tickets and more time assisting your customers.
LiveZilla has apps available for Windows, Mac, and Linux computers. You can also download mobile apps for iOS and Android devices so that you can stay connected with your customers while on the go.
LiveZilla can be incorporated with your existing software, and customer data is kept secure on your servers. You can control the amount of customer data gathered and can be managed through the MySQL database, or the client. This can help you stay compliant with regulations such as data privacy through in chat disclosure opt-ins and tickets.
There are two versions of the software: LiveZilla One, which is free, and LiveZilla Pro, with a variety of pricing options based on the size of your team. Instead of monthly fees, there is a one-time payment for the license. If you are migrating from a competitor to LiveZilla, you may be eligible for a competitive upgrade discount. And if you are upgrading from a previous version of LiveZilla, you will receive a discount when you purchase the newest version.
If you’re ready for a help desk and live chat platform that allows you to communicate with your customers effectively, LiveZilla can be a good option. Whether you’re a startup or a large enterprise, this software can help your business grow.