What Is IFS Field Service Management?
IFS provides a field service management (FSM) solution that can streamline operations for professional service companies and those involved in service lifecycle management. IFS states that their FSM software provides “a true end-to-end solution” with the ability to quickly configure the system. This makes it easier to accommodate complex service scenarios and tailor the software to meet specific business requirements. IFS was founded in Sweden in 1983. Since then, the company has grown into a worldwide vendor with more than 10,000 customers and a strong partner ecosystem.
What Is Included in IFS Field Service Management?
IFS Field Service Management, also known as IFS FSM, includes planning and scheduling optimization, warranty and contracts management, and service parts management. The software supports omnichannel customer engagement and collaborative portals to improve communications between service companies, staff, suppliers, and customers. Features that improve the efficiency of service management projects are embedded into the IFS Field Service Management software, such as predictive maintenance, Internet of Things (IoT) support, and reverse logistics and depot repair.
Benefits of Using IFS Field Service Management
IFS states that real-world customer benefits have included a 35% reduction in time on the road and a 33% improvement in technician productivity. In one scenario, a company used IFS Field Service Management to boost equipment uptime by 20%. The software can integrate systems and data from all field service departments, providing businesses with a transparent, 360-degree view of their operations. This data can be used to refine key FSM processes through analytics and provide actionable insight that improves decision-making at an enterprise-wide level.
IFS Field Service Management Pricing
Like other large enterprise software vendors, IFS does not publish a price list for their solutions. This includes IFS Field Service Management software. As IFS offers the option of deploying their FSM system over the cloud and on premise, you’ll likely have the option of choosing between a traditional license and a software-as-a-service (SaaS) subscription. For the most part, larger companies pay more for their enterprise solutions because they have more staff who require licenses. Additionally, enterprises with complex business requirements will find that their FSM solution costs more than companies with less-complex needs. This can increase costs paid for extra modules and features, along with additional implementation costs that cover complex FSM deployments.
IFS Field Service Management Comparison
IFS Field Service Management software can compete alongside some of the largest enterprise vendor solutions in the industry, such as Microsoft Dynamics 365 Field Service, Salesforce Field Service Lightning, and Oracle Field Service Cloud. IFS Field Service Management solutions also compare well against rising brands such as Jobber, Freshdesk, and ServiceTitan.
IFS Field Service Management Reviews
Reviews for IFS Field Service Management software show a positive response across the board. Multiple sites that collect customer reviews reveal that businesses have been pleased with their IFS Field Service Management deployments. This includes feedback posted on Gartner Peer Insights. Perhaps more impressive, analysts at Gartner name IFS FSM solutions as a clear leader on their Magic Quadrant for Field Service Management, besting Oracle, Microsoft, SAP, and Salesforce.